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Kuala Lumpur Smart City Master Plan 2021 – 2025

Image by Izuddin Helmi Adnan

Client:​ Dewan Bandaraya Kuala Lumpur (DBKL) / Kuala Lumpur City Hall (KLCH)

Year:​ 2020


Kuala Lumpur Smart City Master Plan 2021 – 2025 (KLSCMP2025) is Dewan Bandaraya Kuala Lumpur's (DBKL) major initiative to better understand and implement smart and emerging technologies that would improve city service delivery for its broad community of residents, businesses and visitors.


KLSCMP2025 also sets out how DBKL plans to transform Kuala Lumpur into the smartest city in the country, and one of the smartest in the region and the world. It responds to the mayor's challenge to find a bolder approach to the way data innovation and digital technology serve those who live, work, and visit the capital city.

Key Features


  • An essential roadmap containing concerted strategies to spur innovations and collaborations, including the policies and technologies governing and driving them.

  • Focuses on the initiatives, how they are identified, established, organised, and administered, and how the community can engage in their development and implementation.

  • Ensures that the city's development is planned holistically and governed efficiently to enable it to compete in the international stage.

  • Supports Kuala Lumpur's commitment to the United Nation's Sustainable Development Goals (SDGs).

Development Approach


This Master Plan is manifested on the works done by applying the three-staged Gap Analysis approach with a significant focus on co-creation to align with the definition of Kuala Lumpur Smart City, which is people centric. This approach had allowed DBKL to focus on different deliverables at each phase and to engage with various stakeholders more systematically. The process had also provided DBKL with opportunities to review every deliverable and output before making the final report.

Stage 1: Current State Analysis

Determined Smart City concepts including objectives, vision and mission, definition, benchmarking, criteria and components.


Stage 2: Future State Scenarios

Performed gap analysis, design and develop policies and strategies, map issues against strategies, indicators and initiatives, and propose new initiatives.


Stage 3: Strategic Recommendations

Refined initiatives, provided implementation and monitoring mechanisms to ensure that the Master Plan is properly executed by the implementing agencies and stakeholders.

Desired outcomes

The desired outcomes of the Kuala Lumpur Smart City Master Plan are derived from the seven strategic components identified during its development.


  • Smart Economy – A city encouraging connected, enabled communities.

  • Smart Living – A city enriching vibrant, liveable places.

  • Smart Environment – A city supporting low carbon, clean environment.

  • Smart People – A city developing talented, intellectual communities.

  • Smart Government – A city encouraging integrated, open data culture.

  • Smart Mobility – A city providing people centric, efficient mobility

  • Smart Digital Infrastructure – A city advancing comprehensive, reliable network.

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