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Organization Transformation for Bank Muamalat Malaysia Berhad through Lean Six Sigma Project Initiatives

Image by Kelly Sikkema

Client:​ Bank Muamalat Malaysia Berhad (BMMB)

Year:​ 2013 - 2015


Bank Muamalat Malaysia Berhad (BMMB) embarked into transformation program for its business division HQ. The program was intended to change BMMB business approach of its key units in HQ and at the same time produce cost savings or revenue generating opportunity.

Lean Six Sigma was introduced and made compulsory for all Head of units in HQ to go for certification. Six Sigma certification involves classroom training, examinations and most important project implementations. Projects were closely monitored by consultants together with BMMB managements.

In total 23 projects were executed with 23 project leads going for Lean Six Sigma Green Belt Certification.

The outcome

Through projects implementations, BMMB have managed to improve its internal business process to meet customer expectations and demands. BMMB has also generated more customer oriented and industry competitive products and offerings from its transformation activities.

Subsequent to the improvements and transformations done at HQ level, BMMB have already made further spillover of transformations to its branches nationwide. BMMB have become more efficient in their customer delivery and have found new innovative ways to be more competitive.

BMMB have successfully completed the program with project value of more than RM200 Millions.

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