Client : Royal Malaysian Customs Department (RMCD)
Year : 2014
The scope of project are conducting BPR for all RMCD business and operational activities and KPIs, conducting business gap assessments on all as is RMCD process & KPIs and conduct benchmarking study on RMCD processes against World Customs
Organization Standards and best practice.
Main objective is to produce Business Requirements for the development for uCustoms system. Project was conducted within 12 months and covered all operational processes, involving participation form HQ and all regions. BPR activities also involved more than 35 other Government agencies and industry
BPR documents produced have been used by all relevant teams in the development of uCustoms as a reference and user requirements specifications.