As a consulting agency that is dedicated to improving the performance of any organization, we ensure we use the best methods, advice and tools that are fast and efficient in order to create a robust change in the work environment.

One of our key methods is ensuring results is to ensure that we have a close collaboration and relation with our Clients, in accordance with the following principles:

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  • Providing direct and thorough assessments of our Client’s needs and provide the necessary advice accordingly.
  • Offering honest and open feedback to our Clients as a key tool in creating and maintaining Client’s relationship is through a two-way open communication.
  • Encouraging and receiving constructive and honest open feedback from our Clients in order for us to also improve ourselves and provide better consulting services to our Clients.

Standing firm in our principle that business revolution and transformation is the cornerstone towards better results and great achievements, we take extra pride in the integrity and professionalism we bring in all collaboration we have with our Clients. At Genaxis, we believe that we provide more than just consultancy services, but we build trustworthy and long-withstanding relationships with all our Clients.

 

Transformation Services

Business process improvement (BPI) is a strategic planning methodology aimed at identifying the operations or employee skills that could be improved to encourage smoother procedures, more efficient workflow and overall business growth. This process can also be referred to as functional process improvement.

The purpose of business process improvement is to meet customer demands and business goals more effectively. Rather than drawing out change management in incremental steps, BPI seeks to bring drastic transformation in an organization’s performance. In IT, business process improvement addresses the root causes of process or system deficiencies to harmonize IT and business goals. Process mapping, which assesses business operations to pinpoint problem areas and adjust workflow, is often the first step in a larger business process improvement effort.

Rapid market changes, a tough market competition, disruptive technologies, strategic errors – any or all of these can bring a company into serious financial distress. Companies sometime exhibit symptoms of distress well before a crisis erupts. Early detection and swift, decision action are keys to restoring performance and value. That is why timely and expert advice is critical.

Our business recovery and transformation brings together professionals from a wide range of consulting and business backgrounds to provide integrated corporate recovery and transformation related services.

We combine the local knowledge and expertise of Malaysian team with the skills and contacts from our network across the globe to provide our clients with a full range of services relating to transformation and recovery.

Our services range from restructuring of organizations, business regeneration, finance raising and due diligence for merger and acquisition. Our aim is to help organizations/ businesses resolve and recreate value through the implementation of effective transformation and recovery action items.

 

PMO Consulting Services

The Malaysian Government is moving towards a transformational change in an effort to address key performance areas in “People First, Performance Now” motto. Other governments are also embarking on digital transformational changes in their systems.

Genaxis aims to be the preferred partner in driving this transformational change in the Government by understanding the issues and providing services that will have a lasting transformational impact.

Our aim in IT solutions to the government will be to enable the provision of better, clearer, more transparent and easier public services to the public and businesses.

Genaxis will provide end-to-end services and consultation for the government to implement transformation and digitized solutions. This will include defining the strategy and SOP (standard operating procedure) to final implementation.

As a niche player in the field, we are able to provide personalised and focussed solutions to cater to different processes. Our expertise will be able to fill various different elements which will include defining and developing strategy and SOP, identifying key stakeholders, business process re-engineering and requirement gathering, creating blueprint, developing IT (information technology) solutions, implementation of all the above as well as IM (Information Management) services.

Apart from transformational services, we also realise that as we embark on the software and process upgrades above, there has to be a significant upgrade in the IT infrastructure to manage the continuous growth demand for real-time data and as well as complex reporting.

IT & IM Infrastructure management and investment has become a top priority for most governments.

Developed economies need to expand existing IT infrastructure due to aging and obsolete assets while developing and emerging global economies needs to develop critical new IT & IM infrastructure.

IT infrastructure needs to cater to quicker, faster access that is in demand from the public whereas IM infrastructure is required to cater for big data and increased reporting requirement for transparency and information at fingertips.

 

The next generational IT projects for the private sector and GLC (government linked companies) will have to be fast, agile and easily accessible at all times.

Technology has become a multifaceted, influential and fluid industry. Companies providing a service to their customers must manage the art of being agile while focusing on operational excellence and meeting greater consumer demand.

As the governments embark in transformational projects, the line between the government projects and private sector projects becomes blur and interchangeable. Whilst the private sector may be ahead in the transformation, this gap is slowly being diminished.

Similar to managing other IT projects, Genaxis will provide end-to-end services and consultation to implement agile digital solutions.

Genaxis will be able to provide personalised and focussed solutions to cater to different business industries.

Our expertise will be able to fill various different elements which will include defining and developing strategy, identifying key stakeholders, business process re-engineering and requirement gathering, creating blueprint, developing IT (information technology) solutions, implementation of all the above as well as IM (Information Management) services.

As part of solutioning, Genaxis will review infrastructure requirements during the project phase and recommend upgrades to make it fast, agile and easily accessible to the public.

 

 

Customer Experience Transformation

“The gulf between satisfied customers and completely satisfied customers can swallow a business.” —Harvard Business Review

In todays’ global economy, more businesses recognized that measuring customer satisfaction is key to become more competitive. Only by doing so can they hold on to the customers they have and understand how to better attract new customers. It is a critical strategic weapon that can bring increased market share and increased profits.

Customers’ expectations are now more difficult to meet than ever. Customers want you to know who they are, what they’ve bought, and what they like. Providing customers with an excellent experience is a strategic necessity, but more than 50% of all organisations state that they cannot effectively manage it. The issue is compounded as more customer interactions move beyond a single channel, or one line sequence of hand-offs.

The key difficulties with managing the customer experience are functional alignment of business processes, executive sponsorship, measurement agreement, and execution.