Genaxis is at the forefront of Six Sigma certification and consulting services. We assist organizations with all aspects of the implementation process from training Champions to certifying employees at various belt levels. We can help your company determine the right individuals for training and how to choose potential projects.
Six Sigma is a methodology used to improve business processes by utilizing statistical analysis rather than guesswork. This proven approach has been implemented within a myriad of industries to achieve hard and soft money savings, while increasing customer satisfaction.
The Six Sigma methodology is defined by 5 DMAIC steps. DMAIC is the acronym for Define – Measure – Analyze – Improve – Control. In addition to the 5 DMAIC steps, there is also a step zero that occurs first. It is known as Six Sigma Leadership.
This course is for whom that leads limited improvement projects and / or serves as a team member as a part of more complex improvement projects lead by a Certified Green Belt or Certified Black Belt, typically in a part-time role.
This course is designed for individuals from diverse organizational functions-operations, quality, logistics, finance, production, engineering and other staff functions. Participants are normally process owners or leaders and are well versed in technical aspects of their jobs and have worked on project teams.
This course is designed for individuals from diverse organizational functions—operations, quality, logistics, finance, production, engineering, and other staff functions seeking to bring significant business results to their organizations. Participants are traditionally well versed in technical aspects of their jobs, are team leaders, and are effective project facilitators.
The basic idea of Six Sigma is to link variation in the quality of processes, practices and systems for managing and developing employees with variation in business outcomes across business units. This techniques helped to give rise to the quality revolution and have been used to improve processes, improve profits through defect reduction, yield improvement, improved customer satisfaction, and best-in-class product/process performance.
The Customer Service for Hospitality course explores the essence of customer service excellence. It will give you the skills and knowledge to provide an exceptional customer service experience for your customers. By examining all customer touch points and focusing on effective communicating, this course will help you manage, monitor and continually improve customer service delivery within your organisational context.