In most organizations, IT includes a range of activities that may include acquisition, installation, operation and support of various hardware and software infrastructure components, including PCs, networks, office-support tools and communications facilities. Some IT organizations also develop and/or acquire and tailor application software systems. Most operate centralized or decentralized computing centers (data centers). Some operate help desks or call centers; some provide business process re-engineering services and internal consulting to facilitate business process improvement.

One of the issues faced by many IT organizations is the fact that management often views IT simply as a cost center -- a necessary evil that they would really prefer to do without. Or maybe outsource as soon as possible. This is a short-sighted point of view. Six Sigma often leads to a more enlightened conversation about the value of IT.

Genaxis offers a specialize process optimization, cost reduction and innovation solutions for the IT industry. The diagram below illustrates how the information technology industry can integrate their main processes with Six Sigma DMAIC and DFSS methodology.