Government bodies at any level, local, state, and federal, can implement Six Sigma to improve customer service and increase the effectiveness of government. Although Six Sigma has its roots in private-sector manufacturing, it works just as effectively in governmental organizations and government will reap the same benefits as corporations.

Many top companies have produced outstanding results with Six Sigma, dramatically cutting costs, increasing profits, and improving customer service. Governments aren’t looking for profits, but they still have motivation to reduce their costs and reduce the inefficiency and waste that causes cost overruns. The reduction of variation and defects within processes is the goal of Six Sigma and that goal is just as valid in government as in any other industry.

The use of Six Sigma demonstrates a government’s commitment to innovation and continuous improvement. Leaders in government will find many benefits to adopting Six Sigma methodologies and training their employees in Six Sigma

Genaxis has pioneered Six Sigma program implementation in Malaysia. We have worked with various government bodies and municipals, which has achieved similar successes as corporations.

Some of the Six Sigma projects examples in the government are