Asia Pacific Quality Healthcare Conference 2010

Conference Day Two, Friday 9th July 2010
9:00 am	Clinical Excellence In High Occurence Clinical Treatment & Patient Safety
	Clinical excellence provides a blueprint to drive an integrated approach to safety and quality in high accurence patient care and safety. It describes the key principles and practices necessary for effective monitoring, management and improvement. It consolidates the work of the integrated services incorporating the key priorities for reform while aligning with the quality systems that exist in health services. It is about first-hand knowledge and understanding of the systems and through the engagement of clinicians, being well placed to identify and implement safety and quality processes to bring about tangible benefits to consumers.
	Chip Caldwell
10:30 am	Network Break & Coffee
11:00 am	Improving Patient Safety by Reducing Health Acquired Infactions in Hospitals
	Prevention and control of healthcare acquired infection (HAI) is a challenge worldwide. At any time over 1.4 million people worldwide suffer from infectious complications acquired in hospital. They add significant burden both for the patient and for public health and are also leading cause of deaths and morbidity in patients. HAI cost billions of dollars to the heakthcare industry by increasing: a)length of stay b) cost of medication c)stress on scares health resources. This paper will showcase a governance model used in an Australian setup namely South Eastern Illawarra Area Health Service.
	Jai Gupta
12.30 am	Lunch & Networking Break
1.30 pm	Six Sigma for Profound Organization Change-Network and Learning Mechanism. Experience from a Swedish Hospital Group
	1. What are the critical success factors when translating Six Sigma to a healthcare context?
	2. Application of balance scorecard, Process Management and Lean Six Sigma; intergration is necessary
	3. The Lean and Sig Sigma, both approaches are necessary to create synegistic effects in healthcare processes.
	Dr. Svante Lifvergren
2:30 pm	Innovative Approaches For Opperational Excellence in Hospitals
	1. The vision of 21st century hospital-it's role and what it can deliver
	2. Standardizing work processes and patient orientation
	3. Excellence patient experience management
	4. The role of ICT in the 21st century way of delivering healthcare
	Paul Ternes
3.45 pm	Networking Break & Coffee
4.05 pm	Best Practices On Enriching And Exceeding Customer Satisfaction
	Only hospitals that benchmark "best in class" practices in customer satisfaction will survive. The healthcare market has today changed from a sellers' market to a buyers' market, where the patient is all-important. Therefore to achievetrue customer satisfaction, the hospital has to develop itself technologically, as well as become more service-oriented at all customer contact opportunities. One needs to understand the fact that patients do not flock to a hospital just because its services are cheap, but because of its good Customers are our Brand Ambassadors!!
	Dr. Pradeep Bhardwaj
5.30 pm	END OF DAY TWO
5.30 pm onwards	" One On One" Business Meeting with Exhibitors

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