Internation Healthcare Standards :

A Framework For High-Performance Health Care

1.Understand the history of JCI's international healthcare standards and how the have evolved over the last 10 years.

2.Appreciate how compliance with international healthcare standards accelerate the quality of your organization's health care delivery.

3.Benefit from the discovery, realization and accomplishments of high-performing hospitals in international countries by examining case-studies of their experiences.

Dr. Paul Chang

The Most Needed, Helpful and Often Overlooked

Touch Points To Complete Your Customer Experience

Organizations fall into four basic categories when it comes to Customer Touchpoint Management (CTM):

1) Observers 2) Followers 3) Leaders 4) Visionaries. Customer centric savvy organizations realize that customers from opinions based on cumulative experiences. Find out what you should be doing to ensure your customer touchpoints aren't inferior, mishandled, or frustrating for the customer and know what the biggest common mistakes.

Nuraslina Zainal Abidin.