Copyright Genaxis Sdn Bhd
Conference Day One, Thursday 8th July 2010 |
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| 8:30 am | Registration, cofferr and networking |
| 9:00 am | Chairperson's Welcome Address |
| 9.30 am | Address and Official Opening by Minister of Health, Malaysia |
| 10:00 am | The Challenges of Managing the 21st Century |
| Yg Bhg. Datin Paduka Siti Sa'adiah Binti Sheikh Bakir | |
| ManagingDirector of KPJ Healthcare Bhd | |
| 10:30 am | Network Break & Coffee |
| 11:00 am | Journey To Performance Excellence: Valueble Tools For Initiating Successful Work Culture Change |
Learn how poudre Valley Health System, the 2008 Baldrige National Quality Award recipient in healthcare, transformed itself from a small community hospital with tumultuous leadership, high employee turnover, and unprecedented economic challenges into a thriving health system with world-class results using a leadership model called the Global Path to Success. Learn how PVHS is able to achieve and maintain performance excellence in clinical outcomes, patient satisfaction, employee and physician engagement, and financial sustainability |
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| Kevin L. Unger | |
| 12.30 am | Lunch & Networking Break |
| 1.30 pm | Implementing Lean For Better Cost Efficiency In Hospital Environment |
During the turbulent economic times when healthcare costd continue to rise, it is crucial that hospitals look into methods like LEAN to become more cost efficient. The KPJ group will share their experience in identifying departments in hospitals whre LEAN can be deployed and their general success rates for the lean efforts. |
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| Tuan Haji Amiruddin Abdul Satar | |
| 2:45 pm | Effective Performance Measurement Systems: How High-Performing Organizations Drive Decision Making, Improve Performance, and Create Strategic Line of Sight |
With ever increasing stakeholder requirements for high-level and transparent performance, healthcare organizations find themselves awash in data demands. This session will review the three essential ingredients of performance measurement: Integration and Alignment of Key Measures, Robust Evaluation of Performance Metrics, and Full Deployment of Measurement and Improvement Processes. |
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| Henny van Laarhoven. | |
| 4.00 pm | Networking Break & Coffee |
| 4.20 pm | Bridging The Gap Between Developed And Developing Countries |
| 1. Quality systems in practice throughout healthcare organizations in developed countries. | |
2. Advantages and disadvantages of proven quality systems with respect to healthcare as evidenced by sharing of case studies |
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| 3. How are the systems suitable for implementation in a developing country with limited resources. | |
| Dr. Annabel DSouza Sekar. | |
| 5:45 pm | END OF DAY ONE |
